Welcome to Flowers Crouch End, your dedicated local florist for online flower delivery in Crouch End and neighbouring areas. By placing an order with Flowers Crouch End through our website, telephone service, or any other online channel, you confirm your acceptance and understanding of these Terms & Conditions (“Terms”). These Terms apply to all transactions made by customers within Crouch End and nearby regions seeking our flower delivery and associated services. We recommend that you carefully review these Terms before making a purchase. By continuing to use our services, you agree to be bound by the following provisions.
Flowers Crouch End is committed to ensuring a smooth and straightforward ordering process for all customers. Orders can be placed through our website, with a clear selection of products and customizable options available for flower arrangements, bouquets, and gifts. Upon selecting your desired items, you will be prompted to confirm your delivery address within Crouch End or the surrounding localities. Please ensure all delivery information is accurate and complete to facilitate prompt and correct delivery.
After you have submitted your order, you will receive a detailed order confirmation containing a summary of your order, the delivery address, and the chosen delivery date. This confirmation does not constitute acceptance of your order, but an acknowledgment that it has been received. Acceptance of the order and completion of the contract occurs only upon dispatch of the goods. If Flowers Crouch End is unable to fulfil your order for any reason, you will be informed as soon as reasonably possible, and any payment made will be refunded in full.
Please be aware that flower availability is subject to seasonal changes and supply conditions. While we strive to accurately reflect our current stock and seasonal offerings online, certain blooms or packaging may need to be substituted, with care taken to ensure aesthetic quality, style, and value are maintained.
We offer a range of flexible delivery options across Crouch End and adjoining areas to meet your floral needs, including same-day and next-day delivery services where possible. Delivery dates and times requested are adhered to as closely as possible; however, delays may arise due to factors beyond our control, such as traffic incidents or adverse weather. In such cases, we will aim to contact you promptly regarding any changes to your scheduled delivery.
It is the responsibility of the customer to ensure that the recipient is available to receive the delivery at the specified address. If a flower delivery cannot be completed due to incorrect address details, or if no one is available to accept the delivery, we may, at our discretion, attempt to leave the flowers with a neighbour or in a safe place or attempt redelivery. Additional charges may be incurred for repeated delivery attempts or amendment requests beyond the original conditions of sale.
Payment for all orders must be made in full prior to dispatch. Flowers Crouch End accepts most major forms of payment via secure online transaction facilities, including debit cards, credit cards, and other recognised payment methods as displayed at checkout. All prices quoted are in British Pounds (£) and include VAT where applicable, unless otherwise stated.
By submitting your payment information, you confirm that you are authorised to use the payment method provided. All transactions are processed securely, and your personal data is treated in line with our Privacy Policy. Your order will only be dispatched once the payment has cleared successfully.
Should you wish to cancel or amend an order, please contact us as soon as possible after placing it. Due to the perishable nature of flowers and the short preparation time required for most online flower delivery orders in Crouch End, cancellations and amendments can only be made under the following conditions:
Flowers Crouch End reserves the right to deduct reasonable costs, if incurred, from any refunds issued as a result of cancellation. Refunds will be processed via the original payment method. Please note that certain products, particularly those prepared to order, customised, or made to your specifications, may not be eligible for amendment or cancellation once preparation has begun.
If, due to unforeseen circumstances, we must cancel your order, you will be offered the choice of a full refund or an equivalent replacement product.
Our team works diligently to ensure every flower delivery across Crouch End and surrounding locations meets our high standards of freshness and presentation. If you are not satisfied with your order or if your flowers arrive in a damaged or unsatisfactory condition, please notify us within 24 hours of receipt. Evidence of the issue (such as photographs) may be required to facilitate investigation and replacement where appropriate.
Returns of perishable items such as fresh flowers are assessed on a case-by-case basis. Depending on the nature of the problem, we may offer to either replace the arrangement, issue a refund or alternative solution at our discretion. Complaints made outside of 48 hours from delivery may not be eligible for refund or replacement.
While every effort will be made to supply arrangements as pictured and described on our website, certain circumstances may prevent us from providing specific flower varieties, colours, or containers. When substitutions are necessary, our florists will select blooms of equal style, value, and quality to fulfil your order and maintain the desired aesthetic. Substitutions may be especially common during periods of high demand or due to supply disruptions, but we will always seek to communicate any significant changes at the earliest opportunity.
Flowers Crouch End takes reasonable care to ensure the information and descriptions on our website are accurate and up-to-date. However, we do not accept liability for any inaccuracies or omissions. Save in respect of death or personal injury caused by our negligence, or liability otherwise not lawfully excludable, we exclude all liability for direct, indirect, incidental, special, or consequential losses arising out of or in connection with your use of the website or with the purchase, receipt, or use of flower arrangements and related products.
Our maximum aggregate liability to any customer, save for liability not subject to exclusion, shall not exceed the amount paid for the specific order in question. Flowers Crouch End cannot be held liable for any failure to perform our obligations where such failure is due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, supply chain disruption, or unexpected events outside our influence.
It is your responsibility to ensure delivery instructions are clear and accurate, and that the recipient is available to accept the delivery at the specified time and location within Crouch End or its neighbouring areas. Where delivery is made to an address provided by you, proof of delivery (including by photographic evidence where appropriate) may be retained by us. Flowers Crouch End is not liable for failed deliveries where the delivery details provided are incorrect or incomplete, nor for products that perish due to not being collected promptly.
You are also responsible for reviewing our care guidelines (where provided) to maximise the freshness and longevity of your flowers and for raising any concerns regarding your order within the stipulated timeframes.
Any personal information provided to us during the order process is processed in accordance with our Privacy Policy and in compliance with current UK data protection legislation. Your details are used solely for the purposes of processing your order, managing your account, fulfilling delivery, or contacting you where required about your order. We do not share your personal information with third parties for marketing purposes without your express permission.
All content displayed on the Flowers Crouch End website, including photographs, descriptions, branding, logo, and design, is the intellectual property of Flowers Crouch End or its licensors. It is protected by applicable intellectual property laws and regulations. No part of this content may be copied, used, reproduced, or distributed without prior written consent from Flowers Crouch End.
Flowers Crouch End reserves the right to update or alter these Terms & Conditions from time to time without prior notice. Revised terms will be posted to our website and will take effect upon publication. It is your responsibility to check the latest version of our Terms before placing a new order. Continued use of our service indicates your acceptance of any changes made.
These Terms & Conditions are governed by and construed in accordance with English law. Any dispute or claim arising out of or in connection with these Terms, any order placed, or any delivery made shall be subject to the exclusive jurisdiction of the English courts.
These Terms & Conditions apply to all customers utilizing our online flower delivery services within Crouch End and the neighbouring areas. By placing an order, you affirm that you meet the requirements set out within these Terms and accept their application to your transaction. If you have any questions regarding these Terms & Conditions, we recommend reaching out to us before confirming your order.
Thank you for choosing Flowers Crouch End for your flower delivery in Crouch End and its surrounding areas. We are delighted to serve you and deliver fresh, beautiful blooms to your loved ones.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Crouch End, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Crouch End.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
